ABOUT US
The site is operated by Winelover Accessories, registered in Ireland, with its registered office at Belleen, Nenagh, Co Tipperary. You can contact us using the following email address – admin@winelover.ie
ACCEPTANCE OF TERMS & CONDITIONS (“Terms”)
By visiting our website (“Site”) and/or purchasing something from us, you acknowledge that you have read and agree to be bound by the these terms and conditions and you are deemed to have entered into an agreement with Winelover.ie.
We reserve the right to update, change or replace any part of these Terms & Conditions. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Delivery
Procedures relating to delivery are outlined here: Delivery Information.
Next Dispatch Date will be Wed 29th December.
Some local delays occurring nationwide in An Post network due to Christmas parcel volumes. Please check tracking information provided. All parcels will be delivered as An Post works through local backlogs.
Delivery Times
Delivery Times are estimates only. Some seasonal and local variations may occur. Please check Delivery Information for latest updates.
BREAKAGES DURING DELIVERY or ORDER ERRORS
Please report any breakage, damage or missing items to our customer service team at sales@winelover.ie within 24 hours of receiving the product. Due to the fragile nature of glassware, Winelover.ie cannot process replacements for damage reported outside this timeframe. We strongly encourage that all items are thoroughly checked immediately after delivery. We can only fix order errors when informed! Damage to glassware reported more than 24 hours after delivery will be assumed to have taken place while in the possession of the customer.
RETURNS POLICY
Winelover.ie work hard to ensure that you are using the best possible products. However, if you need to return or exchange a product please follow our procedure.
For products purchased directly from Winelover.ie, we accept returns and exchanges within 30 days of purchase date (shipping and handling not included).
Products may be returned for one of the following reasons;
1. product damaged 2. Incorrect product sent 3. Faulty product.
To return a product please contact sales@winelover.ie first, outlining your reasons for returning, your proof of purchase or order number and let us know if you would like to return this product for a full refund, exchange it for a comparable product, or to obtain credit for Winelover.ie.
Winelover.ie does not cover the cost of returns.
Orders that qualified for free delivery will have standard postage fee of €6.95 deducted from the refundable amount if net order value is reduced below the €100 free delivery threshold for partial returns. Full order returns where free shipping was provided will also have the €6.95 standard delivery fee deducted from the refundable amount.
Note: Only products purchased on winelover.ie may be returned. Items purchased from another retail store or website must be returned to the original place of purchase.
We cannot refund items purchased through a set. All items in the set must be returned to obtain a refund.
When returning a product, the product must be securely sealed and parcelled, including the original dispatch note. Winelover.ie cannot accept liability for returned goods lost in transit.
Returned items must arrive undamaged, in original undamaged packaging and in unused/saleable condition. Please take care when packing glass items as they will require the protective packaging supplied with your order to protect them in transit.
The goods are your responsibility until they reach us, so make sure it’s packed properly and can’t get damaged on the way. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Damage in transit on return is the responsibility of the sender. Sets will be treated as a single item – sets partially damaged in transit will not qualify for a partial refund. In the event a glassware set is returned partially damaged in transit, the entire set will be disposed of.
When your refund is complete, it will be carried out using the same payment method as you used for the initial transaction. Winelover.ie will also refund the return postage fee, as long as a receipt for this has been included in the parcel.
Please be aware that any parcels returned to us due to non-collection will be subject to additional postage charges for resending Products.
CHANGES TO THE SITE
Winelover.ie reserves the right to suspend, change, modify, add or remove portions of Content available on the Site at any time and to restrict the use and accessibility of the Site.
SERVICE AVAILABILITY
We will try to ensure continuous availability of the Site, and all the Content of the Site, but accepts no responsibility for the consequences of interruptions or delays, whatever the cause may be.
LINKING TO OUR SITE
You may link to our home page, provided you do so in a way that is legal and which does not damage our reputation. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our Site must not be framed on any other site, nor should you establish a link to any part of our Site other than the home page, without our prior permission.
INDEMNITY
You will indemnify us and keep us indemnified against all losses, expenses, costs and liabilities which arise as a result of or in connection with your breach of these Terms and Conditions.
NO WARRANTIES
Whilst every effort has been made to ensure the high quality and accuracy of the Site, Winelover.ie provide no warranty, whether expressly or implied, of any kind including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement. All such implied terms and warranties are hereby excluded.
VALIDITY
If any part or provision of these Terms & Conditions is found to be unlawful or unenforceable, this shall not affect the validity of any other part or provision.
ENTIRE AGREEMENT
These Terms and Conditions, the Guidelines and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these Terms and Conditions.
JURISDICTION AND APPLICABLE LAW
These Terms shall be governed by, and construed in accordance with Irish Law. The parties irrevocably agree that the courts of Ireland shall have exclusive jurisdiction to settle any dispute, which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the Irish courts.