Winelover.ie is an Irish company, based in Ireland. Our warehouse is located in Nenagh, Co Tipperary.
All our products are maintained in stock in Ireland and are available for immediate dispatch to reach you in the minimum possible time. All orders are dispatched with An Post Express Parcel service.
Same Working Day Dispatch for all orders placed before 3pm.
TYPICAL DELIVERY TIMES FOR ORDERS WITHIN ARE:
Ireland: 1-3 Days.
Northern Ireland: 2-3 Working Days
Orders received before 3pm will be dispatched same day for Next Working Day Delivery, subject to normal service from delivery provider. An Post is our primary delivery provider using An Post Express Next Day Delivery. Some customers may experience small delays due to Covid 19 restrictions.
Charges for deliveries are calculated by region for each order and are added at the checkout. Weight limits apply to certain countries.
We deliver to Ireland, and N.Ireland only at this time.
All parcels are tracked, you will receive communication from WineLover.ie once your order has been passed to the relevant delivery provider. A tracking code is available on request. This tracking code should be quoted to the relevant delivery provider in regard to any issues encountered with delivery.
Up to two delivery attempts will be made where possible by the delivery provider. In the event that a delivery cannot be completed a notification will be left for the customer informing them that the item can be collected for a limited time period, after which the item will be returned to Winelover.ie. A refund, minus initial postal charge will be processed.
We will endeavour to deliver the Products you order to you within the timeframe outlined above, where this is practical. However, Products on our site are subject to availability and delays may sometimes occur that are outside of our control and consequently, any dates specified for delivery are therefore approximate only.
If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those Products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or not supplying those Products to you.
Please be aware that any parcels returned to us due to non-collection will be subject to additional postage charges for resending Products. Charges for deliveries are calculated individually for each order and are added at the checkout.
Deliveries are made during working days only.
The abovementioned delivery times are estimates only and deliveries may take longer than stated times above.
Delivery times are calculated based on the date the order is dispatched from the WineLover.ie warehouse.
During peak promotional periods, i.e. Black Friday, Bank Holiday Weekends and the Christmas Holiday Period, there may be some delays in regard to delivery times.
Deliveries are made during working days only – there are no weekend deliveries..
Courier Delivery Costs
Ireland – €6 under €100 Order Value
N.I. – €8
If an item is out of stock we will let you know immediately and inform you of a delivery date. All parcels will have to be signed for so please ensure there is someone there to accept the delivery. Otherwise, we would be grateful if you could provide us with an alternative address before you check out. Our courier cannot leave the consignment at your address if there is no one there to accept it. For queries relating to delivery please contact us on email@example.com
Winelover.ie work hard to ensure that you are using the best possible products. However, if you need to return or exchange a product please follow our procedure.
For products purchased directly from Winelover.ie, we accept returns and exchanges within 30 days of purchase date (shipping and handling not included).
Products may be returned for one of the following reasons;
1. product damaged 2. Incorrect product sent 3. Faulty product.
To return a product please contact firstname.lastname@example.org first, outlining your reasons for returning, your proof of purchase or order number and let us know if you would like to return this product for a full refund, exchange it for a comparable product, or to obtain credit for Winelover.ie.
Note: Only products purchased on winelover.ie may be returned. Items purchased from another retail store or website must be returned to the original place of purchase.
We cannot refund items purchased through a set. All items in the set must be returned to obtain a refund.
When returning a product, the product must be securely sealed and parcelled, including the original dispatch note. Winelover.ie cannot accept liability for returned goods lost in transit.
Returned items must arrive undamaged, in undamaged original packaging and in unused/saleable condition. Please take care when packing glass items as they will require the protective packaging supplied with your order to protect them in transit.
The goods are your responsibility until they reach us, so make sure it’s packed properly and can’t get damaged on the way. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Damage in transit on return is the responsibility of the sender. Sets will be treated as a single item – sets partially damaged in transit will not qualify for a partial refund. In the event a glassware set is returned partially damaged in transit, the entire set will be disposed of.
When your refund is complete, it will be carried out using the same payment method as you used for the initial transaction. Winelover.ie will also refund the return postage fee, as long as a receipt for this has been included in the parcel.
Please be aware that any parcels returned to us due to non-collection will be subject to additional postage charges for resending Products.
Please report any breakage, damage or missing items to our customer service team at email@example.com within 24 hours of receiving the product. Winelover.ie cannot process replacement items for issues reported outside this timeframe.