Delivery Update 05/04/23
99% of all orders placed before 3pm are delivered next working day by An Post.
Easter Week – Normal Deliveries all week including Good Friday.
Delivery Costs & Estimated Times
- Ireland €6.50 Time:1-2 Days.
- UK €10 Time 2-4 Days
- Orders Placed Before 3pm Mon – Fri will be dispatched same working day.
Winelover.ie is an Irish Company, based in Nenagh Co Tipperary – No hidden fees or customs charges!
Why Do We Charge For Delivery?
At Winelover.ie we take great care to ensure that your product will arrive with you in perfect condition and in a timely fashion. We add significant extra protective packaging, particularly for glassware to ensure your products are protected in transit. We also guarantee that any product damaged during delivery will be replaced (notification period of 24 hrs after tracked delivery applies).
Delivery times are calculated based on the date the order is dispatched from the WineLover.ie warehouse.
Warehouse Pick-up is available from our warehouse at Islandbawn, Nenagh, Co Tipperary. E45 RC63. Please call 067 68735 to arrange.
Winelover.ie is an Irish company, based in Nenagh, Co Tipperary.
We deliver to Ireland, UK and Northern Ireland along with selected European countries.
All our products are maintained in stock in Ireland and are available for immediate dispatch to reach you in the minimum possible time. All orders are dispatched with An Post Express Parcel service.
All parcels are tracked, you will receive communication from WineLover.ie once your order has been passed to the relevant delivery provider. A tracking code and link to tracking will be provided. This tracking code should be quoted to the relevant delivery provider in regard to any issues encountered with delivery.
It is the buyer’s responsibility to provide an address at which delivery can take place. Our delivery agent cannot leave the consignment at your address if there is no one there to accept it. For queries relating to delivery please contact us on email@example.com
In the event that a delivery cannot be completed the item can be collected at a local delivery point for a limited time period, after which the item will be returned to Winelover.ie. A refund, minus initial postal charge will be processed. Please be aware that any parcels returned to us due to non-collection will be subject to additional postage charges for resending products.
The abovementioned delivery times are estimates only and deliveries may take longer than stated times above. If delivery is delayed for more than 21 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those Products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or not supplying those Products to you.
BREAKAGES DURING DELIVERY or ORDER ERRORS
Please report any breakage, damage or missing items to our customer service team at firstname.lastname@example.org within 24 hours of receiving the product. Due to the fragile nature of glassware, Winelover.ie cannot process replacements for damage reported outside this timeframe. We strongly encourage that all items are thoroughly checked immediately after delivery. We can only fix order errors when informed! Damage to glassware reported more than 24 hours after delivery will be assumed to have taken place while in the possession of the customer.
During peak promotional periods, i.e. Black Friday, Bank Holiday Weekends and the Christmas Holiday Period, there may be some delays to delivery times.
Out of Stock Items
If an item is out of stock we will let you know immediately and inform you of the expected delivery date.
Winelover.ie work hard to ensure that you are using the best possible products. However, if you need to return or exchange a product please follow our procedure.
Winelover.ie, accepts returns and exchanges within 14 days of purchase date (shipping and handling not included). Items returned outside this time will not be processed.
Winelover.ie does not cover the cost of returns.
Products may also be returned for one of the following reasons;
1. product damaged 2. Incorrect product sent 3. Faulty product.
Orders that qualified for free delivery will have standard postage fee deducted from the refundable amount if net order value is reduced below the €100 free delivery threshold for partial returns. Full order returns where free shipping was provided will also have the €6.95 standard delivery fee deducted from the refundable amount.
To return a product please contact email@example.com first, outlining your reasons for returning, your proof of purchase or order number and let us know if you would like to return this product for a full refund, exchange it for a comparable product, or to obtain credit for Winelover.ie.
Note: Only products purchased on winelover.ie may be returned. Items purchased from another retail store or website must be returned to the original place of purchase.
We cannot refund items purchased through a set. All items in the set must be returned to obtain a refund.
When returning a product, the product must be securely sealed and parcelled, including the original dispatch note. Winelover.ie cannot accept liability for returned goods lost in transit.
Returned items must arrive undamaged, in undamaged original packaging and in unused/saleable condition. Please take care when packing glass items as they will require the protective packaging supplied with your order to protect them in transit.
The goods are your responsibility until they reach us, so make sure it’s packed properly and can’t get damaged on the way. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Damage in transit on return is the responsibility of the sender. Sets will be treated as a single item – sets partially damaged in transit will not qualify for a partial refund. In the event a glassware set is returned partially damaged in transit, the entire set will be disposed of.
When your refund is complete, it will be carried out using the same payment method as you used for the initial transaction. Winelover.ie will also refund the return postage fee, as long as a receipt for this has been included in the parcel.
Please be aware that any parcels returned to us due to non-collection will be subject to additional postage charges for resending Products.